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Frequently Asked Questions

Visit our Coupons & Offers page to see our current coupon offerings, and start saving now!

Have you tried our store locator to find where to buy LACTAID® products in your area? If you don’t see the LACTAID® product you are searching for, ask your store manager so they can order it. Stores often start carrying a product if their customers request it.

The LACTAID® brand offers a range of products made with real dairy, just without the lactose, including milk, cottage cheese, and ice cream. In addition, we offer LACTAID® Dietary Supplements that help make dairy foods easy to digest. They come in caplet or chewable form.

LACTAID® milk is ultra-pasteurized, which allows the milk to last longer under proper refrigeration. Ultra-pasteurization does not affect the taste or nutritional value of the milk. Once opened, LACTAID® milk should be consumed within one week for the best taste.

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We love to hear from our consumers. This page is intended for comments, questions, and feedback about our products. Please note: our response time to emails is typically between 48-72 hours.

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For an immediate response or to report an adverse event or a side effect from our products, please call us:

Monday - Friday 9:00am - 5:30pm ET

If you have a medical emergency or if you need specific medical advice, you should contact your primary healthcare provider, poison control center, or your local emergency room.